Return/Refund Policy

If you are not entirely satisfied with your purchase, we're here to help!
Please add the following info to the message section on the contact us form and I will promptly return your email.

Order #: (if you have)
Issue: (reason for return or exchange*)

*Please email (if any) supporting images to kapotasdesigns@gmail.com with name and order # as the subject.

Returns/Refunds
You have 21 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
Returns that have been removed from sealed packaging will be charged a 20% restocking fee. Wallets are not included and can be opened but needs to be in like new condition. For everything else please see terms & conditions page.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
 

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. Please make sure service you use has tracking.

Mail to:
KAPOTAS DESIGNS LLC
ATT: RETURNS
BOX 120381
ARLINGTON, TX 76012
Note: cost of original shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us please use this form to contact us and leave a detailed message. We will get back to you with-in 24 hrs.